Responsible gambling

At Velvet Bingo, we take responsible gaming seriously. We believe that everyone should be able to enjoy our games without worrying about their well-being or the impact on those around them. That's why we're committed to providing a safe and supportive environment for all of our players.

Setting Limits is Key

We understand that sometimes you may need to set limits to maintain control over your gaming habits. This could be:

Deposit limits: limiting how much money you can deposit into your account
Time-outs: blocking access to the site for a specified period, giving you time to think about your behavior and get back in control
Reality checks: reminders of how long you've been playing and how much you've spent

We have tools available to help you set limits:

Set daily, weekly or monthly deposit limits on your account
Take a break with our automated time-out feature
Get regular reality checks reminding you when it's time for a break

Seeking Help is Okay

If you're finding that gaming is becoming too much of an issue, we want to help. Our support team is here 24/7 and can offer guidance on:

Self-exclusion: removing yourself from all online gambling sites for up to 6 months or more
GAMSTOP: a national self-exclusion scheme which allows you to block access to all UK-licensed gaming operators

We also recommend reaching out to organizations such as GamCare, BeGambleAware and other reputable support services. They offer expert advice, counseling and self-help tools to help manage your relationship with gaming.

Staying Safe While Playing

Here are some tips on how you can maintain responsible gaming habits:

Never chase losses or try to win back money
Set budgets before playing and stick to them
Don't exceed the recommended playtime limits
Be mindful of how much time spent playing is impacting your daily life

Reporting Problem Gaming

If someone has been negatively affected by our site or if you're concerned about a friend's gaming habits, please let us know. Our team will review any issues raised and take swift action where necessary.

We care deeply about the well-being of all players on Velvet Bingo. If you need help with responsible gaming tools or have questions around these policies, we are here to support you every step of the way.